Refund policy

Returning the goods

In the event that the product is of poor quality, the Buyer must inform the administration of boomtordid.ee about the quality defects within 12 hours. The buyer can inform about purchased goods of inappropriate quality to  boom@boomtordid.ee or +37256721784.

After ordering confectionery products on the website, they are non-refundable, except in cases where the product was damaged during transportation when ordering with delivery.

In all cases of return, the buyer must first contact the specified contacts and only after receiving information from the store manager, make the return.

Inappropriate quality food products are returned at the place of purchase. The buyer submits a written request and the product to the seller. The request indicates the defects of the product. A cash register receipt or other document confirming the purchase-sale of goods from this seller is attached to the application.

If the buyer does not provide a receipt from the cash register or another document confirming the purchase and sale of the goods from this seller issued in accordance with the established procedure, the goods are exchanged only with the consent of the seller.

In the event of a disagreement between the buyer and the seller regarding the quality of the food product, the seller, after receiving a written request from the buyer, must apply in writing to the State Food and Veterinary Service within 3 days, and report the results of the investigation as soon as the State Food and Veterinary Service provides them in writing to the user.

Costs related to food quality tests are paid in accordance with the procedure established by legal acts.